Privacy Policy

Last updated: August 30, 2025

This Privacy Policy describes how Glow Lab PLLC (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website, use our services, or otherwise interact with us (“Consumers”). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information. By accessing or using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site, and the “Last Updated” date will be revised accordingly.

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of others.

We collect the following types of information:

1.1 Personal Information: When you visit our website or use our services, we may collect personal information that you voluntarily provide. This may include your name, email address, phone number, billing and shipping address, payment information (e.g., credit card details or bank information), and any other information you provide during interactions with us. We may use your personal information to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. Message frequency may vary. Message and data rates may apply. You may opt out of receiving these communications at any time by contacting us or by replying STOP or UNSUBSCRIBE to SMS messages we send.

1.2 Automatically Collected Information: We may collect certain information automatically when you visit our website, such as your IP address, browser type and version, device type and operating system, and pages you visit and how you interact with the website.

1.3 Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and tailor content to your preferences. You can manage your cookie preferences via browser settings. For more details about Squarespace’s use of cookies, visit Squarespace Cookie Policy.

1.4 Information We Obtain from Third Parties: We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as Square. Our Site is powered by Squarespace, and Square collects personal and payment information (e.g., credit card details and billing address) to book your appointment, process your payment and fulfill your order. Square also uses cookies and other technologies for analytics, advertising, and website functionality. You can review Square’s Privacy Policy at Square Privacy Policy. Additionally, payment processors and shipping carriers may collect and share information for secure transactions and order fulfillment.

We use the personal information we collect for the following purposes: to process your payments, fulfill your orders, create and manage your account, arrange for shipping, and handle returns or exchanges; to send marketing, advertising, and promotional communications by email, text message, or postal mail and to show you personalized advertisements for products or services; to improve website functionality, analyze traffic, and enhance user experience; to detect, investigate, and take action regarding fraudulent, illegal, or malicious activity; to provide you with assistance and improve our Services.

We do not sell or share your Personally Identifiable Information with third parties for marketing purposes. However, we may share your information under the following circumstances: with vendors and service providers assisting us with payment processing, shipping, IT support, marketing analytics, and website maintenance; with business partners to improve and tailor our Services and advertisements; for legal compliance when required by law or in response to legal proceedings, subpoenas, or other governmental requests; during a business transaction, such as a merger, acquisition, or sale of assets.

Depending on your location, you may have the right to access, correct, or delete your personal information; opt-out of promotional emails and SMS messages by following the unsubscribe instructions; manage cookie preferences; withdraw consent for data processing where applicable. We retain your personal information only for as long as necessary to fulfill our business purposes, comply with legal obligations, or resolve disputes.

We take appropriate technical and organizational measures to safeguard your personal information. However, no security measures are completely impenetrable. Please contact us immediately if you suspect unauthorized access to your account or information. Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Glow Lab PLLC, 301 Germantown Bend Cove Memphis, TN 38018, Telephone: +1 (901) 486-9067, Email: hello@glowlabskinatelier.com.